Home 〉Supply Chain Consulting 〉Supply Chain Operations 〉Post-Sales Support & Strategy
Home 〉Supply Chain Consulting 〉Supply Chain Operations 〉Post-Sales Support & Strategy
Evaluation of post-sales strategies – such as the decision to insource or outsource return or repair operations – enables an organization to improve customer service levels while reducing logistics costs. The end goal is to optimize processes in returns, repair and warranty operations to mitigate costs in the reverse logistics supply chain and improve customer service performance.
Chainalytics’ Post-Sales Support and Strategy service helps companies reduce these overlooked costs by addressing the following concerns:
Our solutions include:
Chris concurrently serves as Chief Scientist for Chainalytics and the Executive Director of MIT’s Center for Transportation and Logistics. At Chainalytics, Chris pioneered the Freight Market Intelligence Consortium which he presently co-leads.
In his role as Executive Director of the Center for Transportation & Logistics (CTL) at the Massachusetts Institute of Technology, he is responsible for the planning and management of the research, education, and corporate outreach programs for the center to include the Supply Chain Exchange and the Master of Engineering in Logistics (MLOG) graduate program. He is also the founder of the MIT FreightLab – a research initiative that focuses on improving the way freight transportation is designed, procured, and managed. Prior to joining MIT, Chris held senior management positions in supply chain consulting, product development, and professional services at several companies, including Logistics.com, SABRE, and PTCG.
Chris holds a Ph.D. from the Massachusetts Institute of Technology in Transportation and Logistics Systems, a Master of Science in Civil Engineering from the University of Texas at Austin, and a Bachelor of Science in Civil Engineering from the Virginia Military Institute (VMI).
Inam leads the global Freight Market Intelligence Consortium (FMIC) at Chainalytics. In this role, he develops intelligence solutions for the transportation market using machine learning and data visualization techniques. FMIC offers unparalleled visibility to transportation rates and market data across the globe, making it the most powerful and trusted source of freight market intelligence.
Prior to joining Chainalytics, Inam led the engineering team at Transplace, a third party logistics provider, where he developed and innovated such service offerings as network optimization, site selection, procurement, and transportation optimization. These services helped many shippers balance the cost and service trade-offs across their large, complex networks.
Inam holds a Ph.D. from the University of Arkansas in Applied Operations Research, a Master of Science in Industrial Engineering and a Bachelor of Science in Industrial Engineering from Oklahoma State University.