Highly customized service, complex routes and various stakeholders make perfecting the last mile a challenge
By Edwin Lopez | May 22, 2017
The last mile is extremely inefficient. It is the final frontier of logistics, a cost so habitual yet burdensome
to supply chains that it begs for futuristic ideas, e.g. drones, flying warehouses or self-driving cars, to capture our imaginations.
Such dreams of a seamless delivery experience are hardly new. The United States Postal Service has been trying to perfect its process for centuries; and United Parcel Service (UPS) and FedEx, for decades. Only now, the digital age has pulled last-mile delivery to the forefront of retailers’ minds as e-commerce and the Amazon effect require them to offer fast and free delivery, or become uncompetitive. [Full Story]
